Points system

1. The philosophy behind the point system: encourage rather than punish

At Gratiago, we're convinced that it's better to reward those who take their treatment well than to punish those who find it harder to take it regularly. By adhering to your treatment, you take care of your health and generate savings for society:

• Reducing the risk of hospitalization
• Less absenteeism at work
• Better use of healthcare resources

When you're faced with a chronic illness, you can sometimes lose motivation; this points system, combined with the other modules of the mobile application, is there to support you, even in the most difficult of times.

2. How do I earn points?

1. Taking medication
   
   • 6 points for the 1ʳᵉ medication of the day
   • 2 points for 2ᵉ taking medication
   • 0 points for subsequent catches
     (degressive system to reward start-ups and maintain fairness).
     

3. How to redeem your points

• 30 € voucher
  Threshold: unlocked at 400 points
• Redeem your points for vouchers at one of our partners

🔒 Until you reach 400 points, the “Exchange” function remains disabled .
‍
✅ At 400 points, it becomes active: click on the voucher you want to receive your voucher by email.

4. Frequently asked questions:

1. When do my points expire?
   Your points remain valid for 24 months after they are earned.
   ‍
2. How do I keep track of my points balance?
   Visit the "Points" section of your profile.
   ‍
3. Can I transfer my points?
   No: no transfer functionality is currently available.
   ‍
4. How will I receive my voucher?
   Depending on the type of voucher, you will receive a unique code directly in the mobile app or by e-mail.
   ‍
5. Will the system evolve?
   And not just a little! We're working on a more detailed and personalized system to better encourage your efforts!
   ‍
6. Are my answers to the questions anonymous?
   Yes: your contributions are stripped of all identifiers to guarantee your confidentiality.

‍

‍