Points system

1. The philosophy behind the point system: encourage rather than punish

At Gratiago, we believe it's better to reward those who take their medication properly than to punish those who struggle to take it regularly . By adhering to your treatment, you're taking care of your health and saving money for society:

• Reducing the risk of hospitalization
• Less absenteeism at work
• Better use of healthcare resources

When you're faced with a chronic illness, you can sometimes lose motivation; this points system, combined with the other modules of the mobile application, is there to support you, even in the most difficult of times.

2. How do I earn points?

1. Taking medication
   
   • 4 points for the 1ʳᵉ catch of the day
   • 1.5 points for the 2ᵉ catch
   • 0 points for subsequent catches
     (degressive system to reward start-ups and maintain fairness).
     
     
2. Participation in questions (Ex: How do you feel?,..)
   
   • 1 point per answer - up to a maximum of 3 points per day
     (Your answers are anonymized to protect your privacy)
   • You can follow the evolution of your answers to the questions in the "Stats" module.

3. How to redeem your points

• 20 € voucher
  Threshold: unlocked at 400 points
• Redeem your points for vouchers at one of our partners

🔒 Until you reach 400 points, the “Exchange” function remains disabled .
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✅ At 400 points, it becomes active: click on the voucher you want to receive your voucher by email.

4. Frequently asked questions:

1. When do my points expire?
   Your points remain valid for 24 months after they are earned.
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2. How do I keep track of my points balance?
   Visit the "Points" section of your profile.
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3. Can I transfer my points?
   No: no transfer functionality is currently available.
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4. How will I receive my voucher?
   Depending on the type of voucher, you will receive a unique code directly in the mobile app or by e-mail.
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5. Will the system evolve?
   And not just a little! We're working on a more detailed and personalized system to better encourage your efforts!
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6. Are my answers to the questions anonymous?
   Yes: your contributions are stripped of all identifiers to guarantee your confidentiality.

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